Relationships Among Reachability, Relatedness, Competence, and Work-Related Deviant Behavior of Travel Agency Employees Working Remotely: The Role of Work Group Involvement

Authors : Ali Dalgiç, Derya Toksöz

Pages : 339-351

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Publication Date : 2023-12-19

Article Type : Research Paper

Abstract :The aim of this study is to reveal the effect of individual characteristics of remote workers in the tourism sector on their work-related deviant behavior. The study reveals how work group involvement mediates the impact of individual characteristics on this behavior. Research data were collected from employees working in the marketing, reservation, sales, and operation units of travel agencies. Analysis of 323 valid data found that reachability, relatedness, and competence had significant and negative impacts on work-related deviant behavior. Moreover, work group involvement partially mediated the effect of reachability, relatedness, and competence on work-related deviant behavior. The study indicated that remote workers’ reachability, relatedness and competence can reduce their work-related deviant behaviors. Moreover, these employee characteristics can further reduce work-related deviant behaviors along with work group involvement.
Keywords : Ulaşılabilirlik, İlgililik, Yetkinlik, Çalışma Grubu Katılımı, İşle İlgili Sapkın Davranış