A RESEARCH ON THE RELATIONSHIP BETWEEN DEATH EDUCATION AND JOB SATISFACTION LEVELS OF FUNERAL SERVICE PRACTITIONERS

Authors : Hale Eda Akduru, Hakkı Polat

Pages : 1256-1278

View : 75 | Download : 56

Publication Date : 2024-07-22

Article Type : Research Paper

Abstract :The service sector is a labor-intensive sector that requires good customer relations and skills due to its labor-intensive characteristic and focus on quality expectations. As it is known, gaining skills and success in any job generally increases in parallel with the specialized training received on that subject. Accordingly, customer satisfaction may increase due to the experience of service providers working in service areas that require extra sensitivity, such as funeral services, and this, in turn, may affect the job satisfaction levels of employees and the quality of the service they provide. In this study, it was aimed to compare the job satisfaction levels of two groups of funeral service practitioners those who had received death education and those who had not. The literature review revealed that the studies on death and death education in Turkey are generally constructed as theoretical studies and that there are various studies showing that death education has significant positive effects especially on employees who frequently face the phenomenon of death. However, at the time of the research, there was no study in Turkey on the effect of death education on job satisfaction in the sample of funeral service practitioners. In this context, a questionnaire was applied to 111 employees working in Muğla, Denizli and Uşak Metropolitan Municipalities Funeral Services to measure their job satisfaction. According to the statistical analysis of the averages of the two groups, the job satisfaction level of the group that received death education was significantly higher than the job satisfaction level of the group that did not receive death education. In addition, it was also found that the answers given to the job satisfaction questionnaire differed between the two groups in terms of gender.
Keywords : Ölüm eğitimi, , iş tatmini, , cenaze hizmetleri, , örgütsel davranış,