DETERMINING PRIOR FACTOR OF SUPPLY CHAIN ON HOTEL INDUSTRY: CASE STUDY IN ESKIŞEHIR

Authors : Hilmi Rafet YÜNCÜ, Hüseyin Ertan İNAN

Pages : 53-60

View : 17 | Download : 8

Publication Date : 2018-07-25

Article Type : Review Paper

Abstract : Effective supply chain management is crucial for hotel business to keeps coast under control and ensures business continuity.   Appropriate supplier selection is a critical process that influences the quality of service directly. Depending on technological progress, customer needs have changed. Customers demand higher quality and lower price for the products and services which they need. Due to the increasing competition in the services sector and diversification of the customer`s request increased the number of alternative suppliers. It is evident that not only depends the power of these enterprises on their own performances but also it affects the success in enterprises of all units’ performance in the supply chain. This research is made to determine prior factors for supplier selection at the hotels. This paper focuses on the application of the Delphi technique to determine prior factors of supplier selection.   Delphi method has been used to survey major factor. This research was carried out in 3, 4 and 5-star hotels in Eskişehir. After the evaluation of the valid data, we found out which supplier selection factors are more important at hotels.
Keywords : Hospitality Business, Supplier Selection, Delphi Method, AHP