HOW MEDICAL DESTINATION AFFECTS THE HEALTH TOURISTS’ WELL-BEING?

Authors : Bilal YALÇIN, Sedat BOSTAN

Pages : 251-263

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Publication Date : 2020-11-16

Article Type : Research Paper

Abstract :Customer satisfaction has significant influence on medical tourism. The aim of this study is to determine the opinions of heath tourists’ buying health services from Turkish hospitals. The study was carried out on 69 foreign patients referred to hospitals in Trabzon and Ordu provinces. A revised well-being questionnaire aimed to measure the reflections of well-being indicators on health tourists. The Cronbach`s alpha was calculated as 95. The validity of the scale was tested by factor analysis, and collected under the single factor account for 55% of the variance and are suitable. Participants` feelings of security, respect and courtesy were high and their level of satisfaction with explaining themselves and receiving services in exchange for payment was the lowest level. Patients differ in their level of satisfaction according to their country.
Keywords : medical tourism, foreign patient, health tourist, patient satisfaction