TOWARDS A BETTER COST AND QUALITY STRUCTURE THROUGH ORGANISATIONAL DEVELOPMENT INTERVENTIONS: A CASE STUDY

Authors : Meltem YAVUZ

Pages : 265-274

Doi:10.30520/tjsosci.679802

View : 13 | Download : 6

Publication Date : 2020-02-28

Article Type : Research Paper

Abstract :In order to overcome the challenges of dynamic business environments where fierce competition occurs, and to address the internal firm-level requirements insert ignore into journalissuearticles values(i.e. effectiveness and efficiency in operations and processes);, firms need to change, thus they engage in Organisational Development insert ignore into journalissuearticles values(OD); interventions. This paper aims to explore the efforts of a family-owned carpet company to change its cost and quality structure through three OD interventions: insert ignore into journalissuearticles values(1); adapting a new wage and reward system, insert ignore into journalissuearticles values(2); establishing new manufacturing hubs for the weavers outside of their homes, insert ignore into journalissuearticles values(3); designing a training programme for the weavers. Findings of the case study bring a reasonable solution to the production-related problem of the SME.
Keywords : organisational development, case study, family owned companies, occupational psychology, SMEs