Evaluation of the Perceptions of Fitness Sports Center Members Towards Service Quality

Authors : Mehmet Göktepe, Fikret Soyer, Serkan Çataldirek, Meral Miyaç

Pages : 80-91

Doi:10.22282/tojras.1599920

View : 22 | Download : 23

Publication Date : 2025-01-31

Article Type : Research Paper

Abstract :This research aimed to evaluate the perceptions of members of fitness sports centers regarding service quality. A relational screening model was used in the research. The universe of the study consists of individuals who are members of sports centers affiliated with Bornova Municipality Sports Affairs Directorate of Izmir Province and who exercise regularly. The sample consists of 395 individuals who are members of these centers and voluntarily participated in the study. \\\"Personal Information Form\\\" and Perceived Service Quality in Sports and Fitness Centers scale developed by Uçan (2007) were used as data collection tools. In addition to descriptive statistics, independent groups t-test and One-way ANOVA methods were used in the analysis of the data. When the research findings were examined, it was observed that there were statistically significant differences in perceived service quality scores according to factors such as gender, educational status, occupational status, purpose of going to the sports center, exercise duration, and preferred sports center (p . 05). As a result, it was determined that service quality factors vary depending on different demographic and personal characteristics.
Keywords : Fitness, spor merkezi, hizmet kalitesi, algı