STUDENTS’ SATISFACTION WITH THE PRACTICES AND IMPLEMENTATION OF NON-REGULAR EDUCATION PROGRAMS: THE CASE OF HARAMAYA UNIVERSITY, ETHIOPIA

Authors : Geremew Chala TERESA, Gutema Imana KENO

Pages : 246-264

Doi:10.17718/tojde.1137297

View : 14 | Download : 7

Publication Date : 2022-07-01

Article Type : Research Paper

Abstract :The purpose of this study was to assess students’ satisfaction with the practices and implementation of non-regular education programs insert ignore into journalissuearticles values(NREPs); with particular regard to Haramaya University insert ignore into journalissuearticles values(HU);, Ethiopia. To achieve the aim of the study, an explanatory sequential mixed methods research design, which initially allows collecting quantitative data and then qualitative data for elaboration on the quantitative data, was used. The study used a 5-point Likert scale questionnaire for quantitative inquiries from 741-students belonging to different centres, and follow-up with 20 interview participants purposefully selected to elaborate those results in more detail. In the quantitative phase, four features were considered as predictors of students’ satisfaction with service quality: insert ignore into journalissuearticles values(a); academic issues, insert ignore into journalissuearticles values(b); administrative issues, insert ignore into journalissuearticles values(c); resources/facilities, and insert ignore into journalissuearticles values(d); assessment and feedback issues. In the qualitative follow-up, the semi-structured interviews outlined three major themes: insert ignore into journalissuearticles values(a); overall teaching-learning, insert ignore into journalissuearticles values(b); administrative and management issues, and insert ignore into journalissuearticles values(c); learning support facilities. The paper used descriptive statistics to interpret the quantitative data and thematic content analysis to interpret the qualitative data. The findings are presented sequentially following the order of the analysis of quantitative and qualitative data presented in the paper. The conclusions and relevant recommendations are also stated at the end of the paper.
Keywords : Haramaya University, higher education, non regular education programs, service quality, student satisfaction