Service Failures and Recovery in Tourism and Hospitality: A Practical Manual

Authors : İlkay TAŞ GÜRSOY

Pages : 173-176

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Publication Date : 2017-12-28

Article Type : Review Paper

Abstract :Service Failures and Recovery in Tourism and Hospitality: a Practical Manual is an edited volume by Erdogan Koc that brings 25 authors together while Koc contributes to the volume as an author as well. The volume sets to provide a comprehensive outlook for the services failures and recovery by combining theoretical debates with examples from the field.
Keywords : service failures