EVALUATION OF THE NEW BALANCED SCORECARD STRUCTURE VIA DESİGN OF EXPERIMENT: A CASE STUDY IN IT DEPARTMENTS OF BANKS

Authors : Hakan TURAN, Gulsen AKMAN, Zerrin ALADAĞ

Pages : 346-365

View : 14 | Download : 8

Publication Date : 2022-08-31

Article Type : Research Paper

Abstract :Balanced Scorecard insert ignore into journalissuearticles values(BSC); has emerged as one of the most widely used performance evaluation tools. The BSC includes both financial and non-financial factors to evaluate performance of businesses. Although the BSC is a useful tool for businesses, it is not dynamic or sensitive to fluctuation. This weakness of the method can be eliminated by adding risk and agile perspectives to current BSC structure. Thus BSC includes six perspectives, as insert ignore into journalissuearticles values(Financial, Customer, Internal Business Processes, Learning and Growth, Risk, Agile. Aim of this study is to investigate impacts of risk and agile perspectives and their interaction with current four BSC perspectives insert ignore into journalissuearticles values(Financial, Customer, Internal Business Processes, Learning and Growth);. For this aim, Desing of Experiment insert ignore into journalissuearticles values(DOE); methodology is used. Design of Experiment examines relationship between criteria. Since financial perspective is the most important indicator of the business performance, it is determined as output variable. Other five perspectives are determined as input variables. Single impacts of five perspectives and impacts of their interactions on financial perspectives are investigated. An illustrative example in IT departments of the banks is presented in this study, and IT personnels are preferred as decision makers for Design of Experiment insert ignore into journalissuearticles values(DoE); application. Findings present that agile and risk perspectives influences financial perspective, their bilateral and their triple interactions with other perspectives have significant impact on financial perspective
Keywords : Balanced Scorecard BSC, , Design of Experiment, full factorial design, IT