MERKEZİ HEKİM RANDEVU SİSTEMİ MHRS UYGULAMALARINA YÖNELİK MEMNUNİYET VE ERİŞİLEBİLİRLİK DÜZEYİNİN BELİRLENMESİ

Authors : Arzu KURŞUN, Esra Gökçen KAYGISIZ

Pages : 401-409

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Publication Date : 2018-12-01

Article Type : Research Paper

Abstract :This study aims to determine the degree of satisfaction and accessibility with MHRS applications. In line with legal permissions, a comprehensive questionnaire survey was conducted with outpatients who visited a state hospital in Giresun for checkup or examination and the findings were analyzed using the SPSS 20.0 software. The sample size of the study was 500. A questionnaire form prepared by the researchers in accordance with the literature was used as the data collection tool. The data were collected face-to-face by 5 interviewers who had been trained on survey techniques and communication skills. According to the findings; the average age of the patients participating in the study was 26.7 ± 8.2. 62.8% of the participants were female. When the marital status was examined; 53.8% of them were single. In terms of the education level of the participants, it was observed that 46.07% were college or university graduates. 53.01% of the respondents answered the ‘How do you access the MHRS application?’ question “Using Alo 182 telephone line”. MHRS.gov.tr website was the second with 29.71%. This could be due to the inability to access smart phones or Internet because of the income of participants or the geography where they live. Moreover, many villages and towns do not have access to the Internet due to the rugged terrain of Giresun province and phone services are disrupted due to heavy winds and rainfall in the area. Moreover, the vast majority of participants using MHRS found the system to be of high quality
Keywords : CPAS, User Satisfaction, Quality, Accessibility