Factors influencing student satisfaction of undergraduate students during online learning

Authors : Funda Guven, Adiya Ibrayeva, Yenlik Dairova, Batyrkhan Shutenov

Pages : 154-175

View : 35 | Download : 26

Publication Date : 2024-07-31

Article Type : Research Paper

Abstract :This article will compare student participation, emotional well-being, and adaptation to online learning. We conducted surveys at Nazarbayev University in Astana in Kazakhstan, since students faced online learning during COVID-19. This study aimed to gain insight into the possible correlation between the rapid switch to online learning and student satisfaction and the perspective of considering offline or regular learning. Our results show first that live group discussions are positively associated with satisfaction. Secondly, the levels of stress experienced by a student is a significant factor during online learning. It was revealed that the satisfaction level decreases as the stress levels increase during online learning. Moreover, students\' belonging to the university community and culture and actively participating in university activities are linked to higher satisfaction levels. Lastly, access to technical equipment, such as cameras, microphones, and headphones, is also essential for student satisfaction.
Keywords : satisfaction, belonging, online learning, Kazakhstan, COVID 19