Exploring the Gap Between Anonymous and Non-Anonymous Performance Evaluation Scores Among Health Sector Employees

Authors : Gül Kalyoncu

Pages : 190-209

Doi:10.21020/husbfd.1343900

View : 30 | Download : 108

Publication Date : 2024-04-30

Article Type : Research Paper

Abstract :Objectives: This study aims to determine the consistency between similar measurements performed within or beyond the knowledge of staff during performance evaluation in the health sector. Materials and Methods: This study was conducted at a university hospital. The performance forms being known by the employee and the supervisor is called “mutual knowledge of results.” Initially, general performance forms were asked to be completed by all employees in and the results would be known mutually. Among the selected subgroup of employees, the performance forms were asked to be completed again within two months after the completion of the initial forms only within the knowledge of the supervisor. The differences between the mutual knowledge of results and results only known to supervisor were analyzed. Findings: Performance form completed as mutual knowledge of results were available for 3476 individuals. 683 (19.6%) had a repeated questionnaire completed that only supervisors would see. In the first evaluation, the great majority of the employees had an A score. Changes that may be considered important occurred in certain topics (critical approach). While the variations between evaluations were more prominent in some groups (health technician), they were much less in other groups (nursing). Conclusion: This study investigated the effect of the healthcare employees knowing or not knowing the results of performance evaluation on the outcomes of the evaluation. It is observed that the evaluations are far from the actual situation in some areas (such as critical approach, problem solving) when the performance survey is known and signed by the supervisor and the employee.
Keywords : sağlık hizmetleri yönetimi, sağlık hizmetlerinin kalitesi, erişim ve değerlendirme