The sustainability evaluation for ground-handling companies

Authors : Işık Çiçek

Pages : 482-507

View : 71 | Download : 85

Publication Date : 2024-12-31

Article Type : Research Paper

Abstract :The increasing importance of sustainability today is developing in the understanding of seeing sustainability as a tool in gaining competitive advantage for businesses in different sectors. In airline transportation, which is rapidly growing and where demand is increasing, conducting sustainability reviews at the enterprise level with sector-specific criteria will contribute to the increase of sustainability performance, which will be measured at the sector level and ultimately by the country\\\'s sustainability dimensions. Ground handling companies, especially in the airline passenger transportation business that works integrated with the tourism sector, are suppliers of airline companies and play an important role in providing a sustainable service. Sustainability, which will be defined in economic, social and environmental dimensions, will also closely affect the service performance that ground services will provide in stakeholder relations. In the research, the economic, social and environmental sustainability dimensions of 3 ground handling companies, which were defined as Class A licenses by the General Directorate of Civil Aviation in Turkey, were examined. In the study where qualitative research method was used, the sustainability measurement criteria of three companies were evaluated with the information obtained from their official websites. Content analysis was carried out by code-category-theme analysis. In the study it was seen that the social sustainability performances of the enterprises were generally higher
Keywords : Yer Hizmetleri, Sürdürülebilirlik, Ekonomik, Çevre, Sosyal